Catastrophic Case Management

Types of Injuries Covered

Our program is tailored to handle a wide range of catastrophic injuries, including but not limited to:

• Major amputations
• Severe burns (thermal, chemical, electrical)
• Traumatic brain injuries
• Spinal cord injuries
• Multiple trauma injuries
• Toxic chemical exposures

Single Point of Contact for Seamless Management

• All referrals for catastrophic case management are streamlined through a single point of contact to ensure consistency and rapid response for all involved parties.
• Our services are accessible via toll-free number, email, fax, or cell phone for after-hours emergencies, ensuring 24/7 availability and swift initiation of care.
• This centralized process guarantees that cases are assigned to the most appropriate, experienced case manager, ensuring each case is addressed promptly with the right resources and expertise.

Integrated, Comprehensive Solutions for Crisis Exposures

At JND Healthcare, we understand the gravity of catastrophic injuries, and our goal is to provide a comprehensive solution to mitigate the crisis. Our case managers work closely with clients, families, healthcare providers, employers, and insurers to create an integrated plan of action that ensures:

• Coordinated care across all parties involved.
• Timely interventions that improve outcomes and reduce complications.
• Clear communication to minimize confusion and delays.

Catastrophic Case Management Protocols

To ensure the highest standard of care and effective resolution of catastrophic cases, we adhere to the following rigorous timelines and protocols:

Within 24 Hours:

• Initial contacts are made with key stakeholders:
  • Client/family
  • Medical providers/facility
  • Employer
  • Account management

Within 24 to 48 Hours:

• On-site visits to all relevant parties (client, medical facility, employer) to begin assessment and coordination of care.

Within 72 Hours:

• A telephonic update is provided to the account, detailing the progress and next steps.

Within 5 Business Days:

• A comprehensive initial report is submitted to the supervisor, summarizing the case findings, care plan, and any immediate actions taken.

Within 7 Business Days:

• A comprehensive initial report is submitted to the account, offering a detailed overview of the case, including progress, ongoing care strategies, and recommendations.